September, 2019

24sepAll Day26DALLAS, TXIncludes train the trainer on day 3


September-24-2019 - September-26-2019



5445 Legacy Drive, Suite 100, Plano, TX


Just Culture Certification Course
September 24th: 8am – 5pm
September 25th: 8am – 4pm

1-Day Train-The-Trainer Course
September 26th: 8am – 5pm

Course Registration

$1,895 per person  2-Day Just Culture Certification Course
$495 per person     1-Day Train-The-Trainer Course
$2,290 per person  Just Culture Certification Course & Train-The-Trainer Course
For group discounts (min 3 people), please contact


Agenda & Brochure

Event Details

Just Culture Certification Course

We struggle in today’s world to hold people accountable in a fair and just manner when things don’t go as planned. Nowhere is this more evident than in high consequence industries like healthcare. We all want accountability, but what does that look like when any mistake, any choice, could have devastating outcomes? Outcome Engenuity’s Just Culture Certification Course explores this very question and changes how industry leaders view the concept of justice. Synthesizing research from systems engineering, human factors, and the law, this course empowers leaders to make a difference. Leaders make an immediate impact upon returning to their organizations to improve investigations, reducing adverse events, and fostering a culture of curiosity, shared learning, and accountability.

Outcome Engenuity is the only firm that provides training AND certifies through testing that course attendees have the depth of knowledge to lead their organizations in cultural transformation to a culture of consistently improved outcomes.


Learning objectives
– Identify the role of an organization’s mission and values
– Define the factors of system design and good design strategies
– Describe the principles of managing the five core behaviors
– Describe the legal principles that provide the foundation for Just Culture
– Define the role played by imposers and the tools they use
– Identify the role of ‘the reasonable person standard’
– Define and contrast outcome-based and procedure-based duties
– Define and describe the three duties and how to identify breaches of those duties
– Demonstrate proficiency using the Just Culture Algorithm™ through guided practice

Who should attend
– Patient Safety Officers
– Chief Operating Officers
– Chief Nursing Officers
– Chief Medical Officers
– Chief Human Resources Officers
– Risk Managers
– Other Departmental Leaders 


Train-The-Trainer Course

Train-The-Trainer attendees will further refine their knowledge of key Just Culture principles and work with Outcome Engenuity advisors to develop a customized one-day training program for managers in their organizations, covering the basics of Just Culture philosophy, methodology, and tools including the use of the Just Culture Algorithm™. Using custom-built presentations and through rehearsals, this Train-The-Trainer program empowers Just Culture Champions to spread their knowledge throughout their organizations in an effective, understandable, and accurate manner to enable their teams to hit the ground running on their Just Culture Journeys.

Learning Objectives
– Review Just Culture and it’s components
– Just Culture Implementation
– Build customized workplace presentations based on specific scenarios
– Rehearse presentation and utilize advisor feedback

Who should attend
– Patient Safety Officers
– Operations Directors
– Chief Nursing Officers
– Chief Medical Officers
– Human Resource Directors
– Risk Managers




Embassy Suites Dallas Frisco (2 miles from Course location)

7600 John Q Hammons Drive
Frisco, TX 75034
Approximately $169/night
Map and Directions


Dallas/Plano Marriott Legacy Town Center (1 mile from Course location)
7121 Bishiop Road
Plano, TX 75024
Approximately $309/night
Map and Directions


Shuttle between hotel and Certification Course venue is not pre-arranged. Please contact your hotel of choice to inquire if they offer shuttle services.