December, 2019

09decAll Day11FOUNTAIN VALLEY, CAIncludes train the trainer on day 3


December-9-2019 - December-11-2019


MemorialCare Health System

Brookhurst Street, Fountain Valley, CA 92708


Just Culture Certification Course
December 9th: 8am – 5pm
December 10th: 8am – 4pm


1-Day Train-The-Trainer Course
December 11th: 8am – 5pm

Course Registration

$1,895 per person  2-Day Just Culture Certification Course


$2,290 per person  Just Culture Certification Course & Train-The-Trainer Course



Agenda & Brochure

Event Details

Just Culture Certification Course


We struggle in today’s world to hold people accountable in a fair and just manner when things don’t go as planned. Nowhere is this more evident than in high consequence industries like healthcare. We all want accountability, but what does that look like when any mistake, any choice, could have devastating outcomes? Outcome Engenuity’s Just Culture Certification Course explores this very question and changes how industry leaders view the concept of justice. Synthesizing research from systems engineering, human factors, and the law, this course empowers leaders to make a difference. Leaders make an immediate impact upon returning to their organizations to improvea investigations, reducing adverse events, and fostering a culture of curiosity, shared learning, and accountability.

Outcome Engenuity is the only firm that provides training AND certifies through testing that course attendees have the depth of knowledge to lead their organizations in cultural transformation to a culture of consistently improved outcomes.


Learning objectives

  • Identify the role of an organization’s mission and values
  • Define the factors of system design and good design strategies
  • Describe the principles of managing the five core behaviors
  • Describe the legal principles that provide the foundation for Just Culture
  • Define the role played by imposers and the tools they use
  • Identify the role of ‘the reasonable person standard’
  • Define and contrast outcome-based and procedure-based duties
  • Define and describe the three duties and how to identify breaches of those duties
  • Demonstrate proficiency using the Just Culture Algorithm™ through guided practice

Who should attend

  • Patient Safety Officers
  • Chief Operating Officers
  • Chief Nursing Officers
  • Chief Medical Officers
  • Chief Human Resources Officers
  • Risk Managers
  • Other Departmental Leaders


Train-The-Trainer Course

Train-The-Trainer attendees will further refine their knowledge of key Just Culture principles and work with Outcome Engenuity advisors to develop a customized one-day training program for managers in their organizations, covering the basics of Just Culture philosophy, methodology, and tools including the use of the Just Culture Algorithm™. Using custom-built presentations and through rehearsals, this Train-The-Trainer program empowers Just Culture Champions to spread their knowledge throughout their organizations in an effective, understandable, and accurate manner to enable their teams to hit the ground running on their Just Culture Journeys.

Learning Objectives

  • Review Just Culture and it’s components
  • Just Culture Implementation
  • Build customized workplace presentations based on specific scenarios
  • Rehearse presentation and utilize advisor feedback

Who should attend

  • Patient Safety Officers
  • Operations Directors
  • Chief Nursing Officers
  • Chief Medical Officers
  • Human Resource Directors
  • Risk Managers



Shuttle between hotel and Certification Course venue is not pre-arranged. Please contact your hotel of choice to inquire if they offer shuttle services.


Ayres Hotel Fountain Valley
17550 Brookhurst Street
Fountain Valley, CA 92708

Approximately $174/night

0.3 miles from Course location
Map and Directions


Courtyard by Marriott Huntington Beach Fountain Valley
9950 Slater Avenue
Fountain Valley, CA 92708

Approximately $149/night

0.4 miles from Course location
Map and Directions