January, 2020

22janAll Day23SAN DIEGO, CA


January-22-2020 - January-23-2020


San Diego Gas & Electric

Century Park East (CP East), 8680 Balboa Ave, San Diego, CA 92123


January 22nd: 8am – 5pm
January 23rd: 8am – 4pm

Course Registration

$1,895 per person  2-Day Just Culture Certification Course


For groups of 3 or more, please contact us for discounts.

Agenda & Brochure

Event Details

Just Culture Certification Course


We struggle in today’s world to hold people accountable in a fair and just manner when things don’t go as planned. Nowhere is this more evident than in high consequence industries like healthcare. We all want accountability, but what does that look like when any mistake, any choice, could have devastating outcomes? Outcome Engenuity’s Just Culture Certification Course explores this very question and changes how industry leaders view the concept of justice. Synthesizing research from systems engineering, human factors, and the law, this course empowers leaders to make a difference. Leaders make an immediate impact upon returning to their organizations to improvea investigations, reducing adverse events, and fostering a culture of curiosity, shared learning, and accountability.

Outcome Engenuity is the only firm that provides training AND certifies through testing that course attendees have the depth of knowledge to lead their organizations in cultural transformation to a culture of consistently improved outcomes.


Learning objectives

  • Identify the role of an organization’s mission and values
  • Define the factors of system design and good design strategies
  • Describe the principles of managing the five core behaviors
  • Describe the legal principles that provide the foundation for Just Culture
  • Define the role played by imposers and the tools they use
  • Identify the role of ‘the reasonable person standard’
  • Define and contrast outcome-based and procedure-based duties
  • Define and describe the three duties and how to identify breaches of those duties
  • Demonstrate proficiency using the Just Culture Algorithm™ through guided practice

Who should attend

  • Patient Safety Officers
  • Chief Operating Officers
  • Chief Nursing Officers
  • Chief Medical Officers
  • Chief Human Resources Officers
  • Risk Managers
  • Other Departmental Leaders



Jerry Allenjallen@outcome-eng.com


Shuttle between hotel and Certification Course venue is not pre-arranged. Please contact your hotel of choice to inquire if they offer shuttle services.


TownePlace Suites by Marriott San Diego Central
8650 Tech Way
San Diego, CA 92123

Approximately $239/night

1 miles from Course location
Map and Directions


Four Points by Sheraton San Diego
8110 Aero Drive
San Diego, CA 92123

Approximately $169/night

1.4 miles from Course location
Map and Directions